First of all happy birthday to Claire and Sarah

And Congratulations to Leanne who has passed her driving test and become and auntie in the same day

and to Rach and Nigel on getting their first house together

Yes there really are people that stupid out there…..Thanks to Janet for the e-mail xx

Customer: ‘I’ve been ringing 0800 2100 for two days and can’t get through to enquiries, can you help?’.
Operator: ‘Where did you get that number from, sir?’.
Customer: ‘It was on the door to the Travel Centre’.
perator: ‘Sir, they are our opening hours’.

Samsung Electronics
Caller: ‘Can you give me the telephone number for Jack?’
Operator: ‘I’m sorry, sir, I don’t understand who you are talking about’.
Caller: ‘On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?’
Operator: ‘I think you mean the telephone point on the wall’.

RAC Motoring Services
Caller: ‘Does your European Breakdown Policy cover me when I am travelling in Australia ?’
Operator: ‘ Doesn’t the product name give you a clue?’

(I have had many a customer ask me which countries the worldwide travel insurance with smilemore covers you for)

Caller (enquiring about legal requirements while travelling in France ):
‘If I register my car in France , do I have to change the steering wheel to the other side of the car?’

Directory Enquiries
Caller: ‘I’d like the number of the Argoed Fish Bar in Cardiff please’.
Operator: ‘I’m sorry, there’s no listing. Is the spelling correct?’
Caller: ‘Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell off’.

Then there was the caller who asked for a knitwear company in Woven.
Operator: ‘Woven? Are you sure?’
Caller: ‘Yes. That’s what it says on the label; Woven in Scotland ‘.

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
‘I haven’t got a pen, so I’m steaming up the window to write the number on’.

Tech Support: ‘I need you to right-click on the Open Desktop’.
Customer: ‘OK’.
Tech Support: ‘Did you get a pop-up menu?’.
Customer: ‘No’.
Tech Support: ‘OK. Right-Click again. Do you see a pop-up menu?’
Customer: ‘No’.
Tech Support: ‘OK, sir. Can you tell me what you have done up until this point?’.

Customer: ‘Sure. You told me to write ‘click’ and I wrote ‘click”.
Tech Support: ‘OK. In the bottom left hand side of the screen, can you see the ‘OK’ button displayed?’
Customer: ‘Wow. How can you see my screen from there?’

Caller: ‘I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two
weeks will I have my file back again?’.

Now this has got to be the most famous call centre conversation in history, possibly posted somewhere else on my blog, but as every one who has ever had to answer the phone to a customer can empathise, it’s worth the repost… I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer
care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for ‘Termination without Cause’.

Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: ‘Ridge Hall, computer assistance; may I help you?’
Caller: ‘Yes, well, I’m having trouble with WordPerfect.’
Operator: ‘What sort of trouble??’
Caller: ‘Well, I was just typing along, and all of a sudden the words went away.’
Operator: ‘Went away?’
Caller: ‘They disappeared.’
Operator: ‘Hmm So what does your screen look like now?’
Caller: ‘Nothing.’
Operator: ‘Nothing??’
Caller: ‘It’s blank; it won’t accept anything when I type.’
Operator: ‘Are you still in WordPerfect, or did you get out??’
Caller: ‘How do I tell?’
Operator: ‘Can you see the C: prompt on the screen??’
Caller: ‘What’s a sea-prompt?’
Operator: ‘Never mind, can you move your cursor around the screen?’
Caller: ‘There isn’t any cursor: I told you, it won’t accept anything I type.’
Operator: ‘Does your monitor have a power indicator??’
Caller: ‘What’s a monitor?’
Operator: ‘It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on??’
Caller: ‘I don’t know.’
Operator: ‘Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??’
Caller: ‘Yes, I think so.’
Operator: ‘Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.
Caller: ‘Yes, it is.’
Operator: ‘When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not
just one??’
Caller: ‘No.’
Operator: ‘Well, there are. I need you to look back there again and find the other cable.’
Caller: ‘Okay, here it is.’
Operator: ‘Follow it for me, and tell me if it’s plugged securely into the back of your computer.’
Caller: ‘I can’t reach.’
Operator: ‘Uh huh. Well, can you see if it is??’
Caller: ‘No.’
Operator: ‘Even if you maybe put your knee on something and lean way over??’
Caller: ‘Oh, it’s not because I don’t have the right angle – it’s because it’s dark.’
Operator: ‘Dark??’
Caller: ‘Yes – the office light is off,and the only light I have is coming in from the window.
Operator: ‘Well, turn on the office light then.’
Caller: ‘I can’t.’
Operator: ‘No? Why not??’
Caller: ‘Because there’s a power failure.’

Operator: ‘A power……… A power failure? Aha, Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??’
Caller: ‘Well, yes, I keep them in the closet.’
Operator: ‘Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it
back to the store you bought it from.’
Caller: ‘Really? Is it that bad?’
Operator: ‘Yes, I’m afraid it is.’
Caller: ‘Well, all right then, I suppose. What do I tell them??’
Operator: ‘Tell them you’re too f — ing stupid to own a computer!!!!!’

Another pic from my Japan photos for this week’s theme – the view looking downwards from the hotel room. I can’t remember what floor we were on, but it was very high up!

Apologies if I don’t get to stop by your hunt this weekend, my back’s still quite sore, so I can’t sit at the computer for long

Appetizer

What does the color dark green make you think of?

grass, trees, natural stuff

Soup

How many cousins do you have?

2 on my Mum’s side, Marc and Stefan, none on my Dad’s side, and if you count those from my sister’s dad’s family, ermm millions!?

Salad

On a scale of 1 to 10 with 10 being highest, how honest are you?

hmmm at times I can be too honest and at others little white lies may be better than to hurt other’s feelings…

Main Course

Name something that is truly free.

true love

Dessert

Using the letters in the word SPRING, write a sentence

Some People Run In Night Goggles

Managed to injure myself on a chair at work yesterday! Just one of the normal run of the mill office chairs…it was too low for me, so I increased the height and it slammed straight back down jarring my back! I was advised to go to A&E, but apparently there was a burst water main on the A6, so I called NHS direct this morning instead and they think I’ve got whiplash…

Have an appointment at the docs on Tuesday, but at the mo am drugged up and can’t stay in the same position for too long…getting bored of this very quickly! I am still amused by the number of adverts that start “had an injury, not your fault…?”

This is a complete feel good book following the adventures of Billy Hopkins as he goes off to university in post war London and the subsequent years of his life. Whilst the times are regarded as much simpler, many of Billy’s trials such as surviving his first day at work and finding his first love are timeless.

When i thought of this week’s theme, Blackpool tower immediately sprung to mind and then I found this pic, with not just the tower, but the big wheel on central prom and a crane! Lots of metal there

Having just got in from Billie Rox and being slightly intoxicated, methinks it’s safer to serve up this feast than try to actually cook in my kitchen!

Appetizer

Given the choice, would you prefer to live in the country or in the city?

Hmm difficult one. I like where I was brought up, as we had fields behind our back garden, several farms within a couple of minutes walk, yet the facilities of a town including night life and the aitport all within 20 minutes bus/train/car journey away.

Soup

Who is the cutest kid you know?

That’s not a fair question as I have 2 nephews and 2 nieces and then there’s Kir’s daughter and Ste and Tess’s son. So I guess my answer is as I told my littlest niece on my last visit I love them all equally, but the one being the quietest at that moment is my favourite!

Salad

Fill in the blank: I couldn’t believe it when I heard ___________.

Don’t believe a word
For words are only spoken
Your heart is like a promise
Made to be broken

Don’t believe a word
Words can tell lies
And lies are no comfort
When there’s tear in your eyes

Or failing that i couldn’t believe heather Mills has got £25m and is still not happy! Gold digger or what!

Main Course

If you could star in a commercial for one of your favorite products, which one would you want to advertise?

veggie sausages, unless it was Linda McCartney’s food, then it would be burgers as I’m not keen on her sausages.

Dessert

What type(s) of vitamins and/or supplements do you take on a regular basis?

None, I try (emphasis on try) to eat healthily so I don’t need to take any supplements. being veggie I’m often asked if I miss anything nutritious from not eating meat, but I don’t feel I do and at the last check up my doctor agreed with me